QUICK ASSISTS
Answers to our most frequently asked questions are just one click away.
During checkout, guests can choose their preferred shipping option we’ll provide an estimated delivery date for every item in your bag based on your shipping selection, the delivery address, and where the item(s) ship from. We offer the following shipping options:
-ACS courier
-Store Pickup
Free for all eligible orders. Just click “PICK UP” during checkout to see if the items in your bag are eligible for store.
ADDITIONAL INFORMATION
We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders. We use various shipping carriers to ensure we deliver your order as soon as possible.
FAQs
Which carrier is delivering my order?
When you track your package(s), you can see which carrier is delivering your shipment (ACS).
-ACS courier
-Store Pickup
Free for all eligible orders. Just click “PICK UP” during checkout to see if the items in your bag are eligible for store.
ADDITIONAL INFORMATION
We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders. We use various shipping carriers to ensure we deliver your order as soon as possible.
FAQs
Which carrier is delivering my order?
When you track your package(s), you can see which carrier is delivering your shipment (ACS).
After your order ships, you can track your shipment(s) and see to ACS courier anytime. For each order, we’ll send you a shipping confirmation email with the carrier tracking number and a link to track the shipment.
FAQs
CARRIER AND DELIVERY INFORMATION
Who should I contact about order tracking and delivery?
After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly: ACS
Where do I find my estimated delivery date?
You’ll see an estimated order delivery date during checkout, on your order status page, and when you track your order. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.
Can I change the delivery address on my order?
No, our team moves quickly to process and ship your order—we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address.
Where do I find my tracking number?
When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email).
TRACKING AND DELIVERY TROUBLESHOOTING
Why hasn’t my tracking information been updated?
Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.
Why is my order delayed?
We do our absolute best to deliver your order on time, but enhanced safety practices and high order volume sometimes slow us down. After an order ship, your package could be delayed by delivery issues like severe weather, an incomplete delivery address, or regional service delays.
What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.
FAQs
CARRIER AND DELIVERY INFORMATION
Who should I contact about order tracking and delivery?
After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly: ACS
Where do I find my estimated delivery date?
You’ll see an estimated order delivery date during checkout, on your order status page, and when you track your order. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.
Can I change the delivery address on my order?
No, our team moves quickly to process and ship your order—we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address.
Where do I find my tracking number?
When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email).
TRACKING AND DELIVERY TROUBLESHOOTING
Why hasn’t my tracking information been updated?
Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.
Why is my order delayed?
We do our absolute best to deliver your order on time, but enhanced safety practices and high order volume sometimes slow us down. After an order ship, your package could be delayed by delivery issues like severe weather, an incomplete delivery address, or regional service delays.
What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.
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